Here you will find a copy of our policies. You may like to refer to these policies from time to time if you have a question on one of the policy topics or require some information from the policies.
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Active is a not for profit registered housing provider that provides community housing to people with a disability and other disadvantaged people who are on a low income. Our aim is to provide suitable, secure and affordable accommodation.
Most of the funding for the services Active provides comes from the rents tenants pay. When tenants do not pay rent there is less money available to fund the provision of services for tenants.
Active has two views on tenants who are in rent arrears and it is dependant upon whether the tenant keeps us informed of any difficulties they are having in paying their rent and whether the tenant keeps their agreement with us with respect to any payment arrangements.
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We want to offer a really good service and so your views are welcome, even if they are critical. We will listen carefully to all suggestions and complaints. We are committed to improving our service.
Here you will find out some answers to some questions you may have about making a complaint including:
- When can I complain?
- What will happen after I make a complaint?
- What happens to things I say or write?
- What will be done to resolve my complaint?
- Can I ask someone to help me?
- What records should I keep?
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